Shipping & Delivery Policy
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
We do not ship Earthvine products out of India.
Orders from Delhi will be delivered in 3-4 days.
Orders from outside Delhi will be delivered in 7-8 days.
Earthvine is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company.
Delivery of all orders will be to the registered address of the buyer as per the given address. Earthvine is in no way responsible for any damage or misdelivery to the order while in transit to the buyer.
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in using our services, you may contact our helpdesk.
The shipping charge is Rs 99 for all orders.
The delivery fee is calculated separately when a customer orders different plants to be delivered at different locations. This is because the products are being sourced and shipped from different cities.
Payments Policy :
Earthvine is proud to use Payumoney, PayTM, and other online payment systems for fast, effective, and best secure payments. All major credit and debit cards are accepted. No refund policy on payments.
Cancellations will be considered only if the request is made before the order being processed. Otherwise, the order cannot be canceled.
No cancellations are allowed for those products that the Earthvine’s team has obtained on special occasions like Diwali, Independence Day, etc.
In case you feel that the product received is not as shown on the website or as per your expectations, you must contact us.
Refund Policy :
Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our team.
Earthvine does not accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.
Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.
The product will be delivered to all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.
* No Deliveries on Sunday and National Holidays.